Privacy

PRIVACY POLICY

This notice is to explain why I collect your personal data, and what I do with it, and to ensure I am working in accordance with the new EU General Data Protection Regulation (GDPR).

When you supply your personal details to me, when we communicate by email, and when I take notes in the clinic, this information is stored and processed for four reasons in line with the GDPR requirements:

1. I need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes in law an (unwritten) contract.

2. I have a legitimate interest in collecting that information, because without it I couldn’t practice acupuncture effectively and safely.

3. I keep records of your contact information because I think that it is important that I can contact you in order to confirm your appointments with me or to update you on matters related to your medical care. This again constitutes a legitimate interest, but this time it is your legitimate interest.

4. Provided I have your consent (and this only needs to be verbal consent), I may occasionally send you individualised health information by email in the form of articles or advice. I will not send out generalised leaflets or advertisements. You may withdraw this consent at any time – just let me know by any convenient method.

I have a legal obligation to retain your records for 8 years after your most recent appointment (or after you have reached age 25, if this is longer), after which time they are destroyed.

Your clinical records are stored online and are password protected. I am the only person who has access to these records.

Any emails I might receive are stored on my password protected computer at home and are deleted within three months.

Your personal data will be treated as strictly confidential, and will be shared: 

• with an acupuncture supervisor (with your personal details being removed), if necessary to ensure that you receive safe and appropriate treatment;

• with the relevant authority such as the police or a court, if necessary for compliance with a legal obligation to which we are subject e.g. a court order; 

• with your doctor or the police if necessary to protect yours or another person’s life; 

• with the police or a local authority for the purpose of safeguarding a children or vulnerable adults; with my regulatory body, the Association of Acupuncture Clinicians or my insurance company in the event of a complaint or insurance claim being brought against me; or 

• my solicitor in the event of any investigation or legal proceedings being brought against me.

You have the right to see what personal data of yours I hold, and you can also ask me to correct any factual errors. I am legally required to respond to any request from a client to see their personal data within a timescale of 30 days. However, I would ensure that I responded as soon as I possibly could to any reasonable request for access to personal records.

In the event that anything should happen to me which would render me unable to oversee your records, then, and only in this event, I have entrusted the handling of my clinical records to an appropriate colleague, who is also an acupuncturist.

I want you to be absolutely confident that I am treating your personal data responsibly, and that I will do everything I can to make sure that the only people who can access that data have a genuine need to do so. In the case of my practice this would most likely apply in the situation of me needing to make a referral to another health professional.

Of course, if you feel that I am mishandling your personal data in some way, you have the right to complain. Please first raise your concern with me, as I hope very much I will be able to deal with any concerns you might have. However, you can also raise a concern directly with the Information Commissioner’s Office on https://ico.org.uk/concerns/